P&P will process your standard shipping online order within 3-5 business days, given all items are in stock. We offer several expedited shipping options at checkout should you need your order sooner. Our team ships Monday through Friday only. As soon as your order leaves our hands, you will receive tracking details in your inbox.
Due to the handmade nature of many of P&P’s products, we embrace slight variations in color and design. We celebrate these as a sign of a truly unique, handcrafted piece. When ordering multiples, we do our best to make sure the pieces match as closely as possible.
We hope you love your P&P products, but understand if you’ve received something and realize it’s not quite the right fit for your home. We are happy to offer an exchange or store credit on our products in their original, unused condition returned within 14 days of their delivery according to their tracking receipt. Return shipping costs are a flat $10 fee and are the responsibility of the customer. If you are ready to initiate a return or exchange, please reach out to us at firstname.lastname@example.org.
Custom, limited edition, discounted and sale items are final sale and may not be exchanged or returned for store credit. We apologize for any inconvenience. We cannot offer store credit or exchanges for products that have experienced wear or washing. Items purchased using a discount code are eligible for exchange or store credit.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Please note that the safe arrival of returned products is also the responsibility of the customer.
If an item is returned without prior approval, or if an item arrives and does not meet our return policy requirements, we have the right to deny a return or exchange.
If an online order is returned to sender and confirmation of a correct address cannot be made within 14 days, the order will incur a 15% restocking fee and be refunded to the original payment method. It is the responsibility of the customer to provide a correct shipping address. Any changes or adjustments that require additional shipping costs will be the responsibility of the customer.
Damaged and Lost Items
If your item arrived damaged, please email email@example.com with pictures of the products in question. In some cases, we can offer a refund and/or initiate a claim process with the carrier.
If your item was lost in transit, please contact the carrier directly to open an investigation or initiate a claim. We are not responsible for a package’s whereabouts once it has been handed off to the carrier.
Wear and Tear
Many of our products are made by hand and are the result of a very thoughtful production process. Our products are meant to be used and loved in your home. As with any type of handmade goods, these will naturally experience wear and tear.
We recommend following the care instructions we’ve shared in the product descriptions. If you experience a unique issue with any of our products, please feel free to reach out to firstname.lastname@example.org and we would be more than happy to help you find a solution. We cannot offer store credit or exchanges for products that have experienced wear or washing.
Order Changes and Cancellations
We are unable to cancel or change made-to-order or pre-order purchases once they have been confirmed.
In some circumstances, we can cancel your order as long as it has not shipped. If you would like to cancel your order please reach out to Customer Support swiftly at email@example.com. We cannot guarantee the ability to cancel your order.
Combining and Editing Orders
In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us firstname.lastname@example.org within 48 hours of your initial order.
Our Customer Service team can change your shipping address if your order has not been shipped out yet. Please email your order number and correct address as soon as possible to email@example.com.
If you need to change the shipping address after the order has left our hands, you will need to make an account with the carrier and change it on your end. Please note that the carrier will likely charge extra for an address change!
Packages are shipped via traceable UPS, USPS or FedEx carrier. Orders over $500 will require a signature for delivery. You will receive an email with a tracking number when your order ships out. If you want an update on the whereabouts of your order, please check your tracking number or contact the carrier directly.
P&P ships internationally, with some exceptions. To receive an international shipping quote please email firstname.lastname@example.org with the items and quantities you'd like to purchase as well as your exact address.
Please be aware international orders generally take 6-12 business days. All international sales are final.
P&P is not responsible for import fees, taxes, VATS or any other custom fees should your package be processed by customs.
Forms of Payment
We accept Visa, Mastercard, American Express, Discover, Stripe, Paypal and AfterPay.